Information We Collect
When you use our website or request a repair, we may collect the following types of information:
- Contact details — name, phone number, email address, and service address submitted through our booking form, contact form, or by phone.
- Appliance information — brand, model, serial number, and a description of the issue you are experiencing.
- Device and browser data — IP address, browser type, operating system, referring URL, pages visited, and the date and time of your visit. This information is collected automatically through standard server logs and analytics tools.
How We Use Your Information
We use the information we collect for the following purposes:
- Responding to service inquiries and scheduling repair appointments.
- Providing estimates, ordering parts, and completing requested repairs.
- Communicating with you about your appointment, follow-up service, or account.
- Improving our website, services, and customer experience.
- Complying with legal obligations.
Information Sharing
We do not sell, rent, or trade your personal information to third parties. We may share limited information in the following circumstances:
- Parts suppliers — We may share appliance model and part details with authorized parts distributors to source components needed for your repair.
- Service providers — We may share information with trusted service providers who assist us with website hosting, payment processing, or business operations, under strict confidentiality agreements.
- Legal requirements — We may disclose information if required by law, court order, or governmental regulation.
Cookies and Analytics
Our website uses cookies — small text files stored on your device — to improve your browsing experience, remember preferences, and understand how visitors use our site. We may also use third-party analytics services, such as Google Analytics, to collect aggregate usage data. These tools help us measure traffic and improve our content. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of the website.
Data Retention
We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this policy — typically for the duration of our service relationship plus any period required by applicable record-keeping laws. When your information is no longer needed, we securely delete or anonymize it.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information, subject to legal obligations.
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us through our Contact page. We will respond to your request within a reasonable timeframe.
Children’s Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While no method of transmission over the internet or electronic storage is completely secure, we strive to use commercially acceptable means to protect your data.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will revise the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your information, please reach out through our Contact page. We are committed to addressing your inquiries promptly.